Recall Hotline :  866-849-4333

   IMPORTANT—ELECTRONIC PRODUCT RADIATION WARNING

In cooperation with the U.S. Food and Drug Administration, Crimson Trace Corporation is recalling certain laser firearm-aiming products that may contain a laser diode which may cause your CTC product to fail to comply with FDA standards for laser products. CTC is instituting a program to repair or replace the affected CTC product units to address the issue. 


PLEASE STOP USING YOUR CRIMSON TRACE LASER IMMEDIATELY AND REFER TO THE SUPPORT MATERIALS SECTION OF THIS WEBSITE FOR THE SAFE REMOVAL OF THE PRODUCT. 


WARNING: IF YOUR LASER IS ATTACHED TO A FIREARM, MAKE SURE THE FIREARM IS UNLOADED BEFORE ATTEMPTING TO REMOVE THE LASER PRODUCT FROM THE FIREARM.  ALWAYS FOLLOW THE BASIC RULES OF FIREARM SAFETY AND THE INSTRUCTIONS IN THE OWNER’S MANUAL FOR HANDLING YOUR FIREARM WHEN YOU REMOVE THE LASER PRODUCT.  


IF YOU HAVE ANY QUESTIONS ABOUT THE REMOVAL OF YOUR LASER PRODUCT. PLEASE CONTACT US USING ONE OF THE FOLLOWING METHODS:

Toll Free: 800-442-2406

By Email: diode-recall@crimsontrace.com

HOW DO I DETERMINE IF MY RED LASER IS AFFECTED? Follow the steps below to determine if the RED LASER(S) in your possession are subject to recall:

Integrated M&P CTC RED LASER Products ONLY (M&P Bodyguard 38, M&P Bodyguard 380, & M&P Shield)

Step 1: Go to the Support Materials section of this website or see below to learn  how to locate the serial number on your FIREARM, and enter it into the firearm  serial number lookup tool below. 


If the lookup tool indicates that your FIREARM is not impacted, no further action is required.

Step 2: If the lookup tool indicates that your FIREARM is potentially impacted,

then you will need to confirm that the RED LASER module installed on your  firearm is affected. Using the instructions in the Support Materials page of this  website or information below, locate your RED LASER module serial number and enter it into the laser module serial number lookup tool below.


If the lookup tool indicates that your RED LASER module is not impacted, no  further action is required.

Step 3:  If the serial number lookup tool indicates your RED LASER module is  affected, the RED LASER module return process will be initiated once you  complete the registration process.




PLEASE DO NOT RETURN THE FIREARM, AND BE SURE TO REMOVE BATTERIES  FROM THE LASER MODULE.

Non-Integrated CTC RED LASER products ONLY

Step 1: Only RED LASER modules manufactured within a specific date period are  impacted.  Utilizing the information below and in the Support Materials section of  this website,  locate the RED LASER module’s date of manufacture. If your RED  LASER module was manufactured before March 11,2016 or after October 11, 2017, no further action is necessary.


If your RED LASER module was manufactured between March 11, 2016 and  October 11, 2017, you need to locate the serial number of your RED LASER  module and use the serial number lookup tool to determine whether it is affected  by the recall and must be returned for repair or replacement. To locate your RED  LASER module serial number please utilize the instructions below or in the  

Support Materials section of this website.  

Step 2: In order to determine if your RED LASER module needs to be repaired or  replaced, please use the laser module serial number lookup tool below.


If the serial number lookup tool indicates your RED LASER module is affected, use  the instructions below or in the Support Materials section of this website to  remove the laser from your firearm. 


The RED LASER module return process will be initiated once you complete the  registration process.


PLEASE DO NOT RETURN THE FIREARM, AND BE SURE TO REMOVE BATTERIES  FROM THE LASER MODULE.

  

 

Step 1 - Firearm Serial Number Lookup:  To determine if your INTEGRATED RED LASER FIREARM is potentially affected, enter your firearm serial number below.  (If you have identified your laser module serial number, please move to Step 2.)

Firearm Serial Number

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Step 2 - Laser Serial Number Lookup: If your firearm is affected, or if you have a non-integrated laser product, please enter your laser model information below.  Repeat this step for additional laser models. 

*Laser Model Type

*Laser Serial Number (When entering serial number, be sure to include letters and dashes)

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Step 3 - Registration:  Verify the information below is correct.  Once you have entered all of your laser models please click "Click Here if you are a Consumer" to complete a Consumer registration or click "Click Here if you are a Retailer to complete a Retailer registration.

Laser Model Type
Laser Serial Number