Q. What is the company doing as a remedy?
A. To remedy the diode issue, your CTC product will be inspected, and if necessary repaired or replaced to assure your unit meets the FDA’s maximum allowable accessible emission limit of 5 mW. Your CTC product will be returned as quickly and efficiently as possible. All shipping and repair/replacement costs will be covered by CTC. At its full expense, CTC will provide you a shipping label so you can ship your impacted CTC product unit(s) back to CTC, so that CTC can check whether your unit(s) has a II-VI Model 25-0655 or 25-0657 laser diode, and if it does, repair or replace the unit so that it meets the FDA’s requirements. CTC will return all of your units to you, at no cost, after inspecting and effectuating any needed repair or replacement.
Q. Have you stopped shipping the product?
A. We have quarantined all of the affected parts and shipping of the products with this part has been terminated.
Q. When will you resume shipping?
A. We have started to ship new product with diodes that meet all compliance with our standards and the FDA standards.
Q. Can you provide assurance that the replacement/serviced product that is perfectly safe?
A.We will continue to comply with FDA regulation on all future products.
Q. What happened to cause the issue to get in there?
A. CTC has learned that some of their product units were made with laser diode models from a supplier which may produce emissions that exceed the maximum allowable accessible emission limit of 5 mW for these types of laser products. Safety is paramount to us, so we are taking this measure, in cooperation with the FDA, to secure the return of all lasers that might contain the affected diode models.
Q. What should I do?
A. STOP USING YOUR CRIMSON TRACE LASER IMMEDIATELY AND FOLLOW THE DIRECTIONS HEREIN FOR THE SAFE REMOVAL OF THE PRODUCT.
WARNING: IF YOUR LASER IS ATTACHED TO A FIREARM, MAKE SURE THE FIREARM IS UNLOADED BEFORE ATTEMPTING TO REMOVE THE LASER PRODUCT FROM THE FIREARM. ALWAYS FOLLOW THE BASIC RULES OF FIREARM SAFETY AND THE INSTRUCTIONS IN THE OWNER’S MANUAL FOR HANDLING YOUR FIREARM WHEN YOU REMOVE THE LASER PRODUCT. YOU CAN ALSO FIND LASER PRODUCT REMOVAL AND ATTACHMENT INSTRUCTIONS AT https://crimsontrace.expertinquiry.com. IF YOU HAVE ANY QUESTIONS ABOUT THE REMOVAL OF YOUR LASER PRODUCT. PLEASE CONTACT US USING ONE OF THE FOLLOWING METHODS:
Toll Free: 800-442-2406
By Email: firstname.lastname@example.org
Q. Can I continue to use my unit?
A. Please immediately stop using or further distributing any of the CTC product units in question pending their evaluation, and repair or replacement as needed, by CTC. While CTC has received no reports of injury occurring to users, there is a risk that diodes producing emissions in excess of allowable FDA limits might pose a danger on contact with the eye. Any laser beam contact with the eye has the potential to cause damage to a person’s retina.
Q. How did you find out about the possible issue?
A. We found the issue through our ongoing quality control process.
Q. I no longer have the receipt or I no longer have the unit. Can I still participate in the recall?
A. No, you don’t need a receipt, however you must still have the product so that we can repair the diode. Please provide us with the contact information of the current owner of the product, so that we may notify them of the recall.
Q. Can I take the unit back to the store where I purchased it?
A. No, all product will need to follow the outlined process so that we meet FDA requirements.